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Frequently asked questions
Everything you need to know before you order.
Orders placed before 2:00 PM EST are processed within 3-4 business days. Once shipped, delivery takes a further 3-6 business days via our Standard Tracked Delivery.
Standard Tracked Delivery is $6.99 USD for orders within the United States, and $10.99 AUD for orders to Australia.
Yes. We currently ship to the United States and Australia, with more regions on the way.
All orders ship via our Standard Tracked Delivery service. You'll receive tracking details by email as soon as your order is on its way.
Once your order ships, we'll email you a tracking number so you can follow your package right to your door.
If your order hasn't arrived within the expected 3-6 business day transit window, email us at support@arthurhendon.com and we'll look into it straight away.
Contact us at support@arthurhendon.com as soon as possible. We'll do our best to update it before your order ships, though we can't guarantee changes once processing has begun.
Please check around your delivery location and with neighbours first. If it's still missing, email support@arthurhendon.com and we'll investigate for you.
We offer a 45-day return window from the date of delivery. Items must be unused and in their original condition. Return shipping is the customer's responsibility, and refunds are issued to your original payment method within 4 business days of us receiving the return.
Email support@arthurhendon.com with your order number and the reason for return, and our team will send you everything you need.
Return shipping costs are the customer's responsibility. We'll provide the return address, and you're free to use your preferred carrier.
Yes, exchanges are available subject to stock. Just contact support@arthurhendon.com within the 45-day window and we'll arrange it.
We're sorry about that. Email support@arthurhendon.com with a photo of the issue and we'll put it right promptly.
Orders can be cancelled as long as they haven't entered processing. Since processing begins within 3-4 business days, reach out to support@arthurhendon.com as soon as you can.
Refunds are processed within 4 business days of us receiving your return. Depending on your bank, it can take a further 3-5 business days to appear in your account.
Our team is at support@arthurhendon.com, we're happy to help with anything at all.