Privacy policy

Your privacy matters to us. At Arthur Hendon, we are committed to protecting the personal information you share with us and being transparent about how we collect, use, and store it. This Privacy Policy explains how your data is handled when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect the following types of information to operate our online store and fulfill your orders efficiently:

a. Personal Information
When you place an order, create an account, or contact us, we may collect:

  • Name

  • Shipping and billing addresses

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely through our payment provider; we do not store full card details)

b. Non-Personal Information
We automatically collect certain data when you browse our website, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referring URLs and general usage statistics

This data helps us improve user experience, analyze performance, and detect potential fraud.

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders

  • Communicate order updates, confirmations, and shipping details

  • Respond to customer inquiries and provide support

  • Improve our website, products, and customer experience

  • Comply with legal and tax obligations

  • Prevent fraudulent activity and maintain secure transactions

  • Send marketing emails (only if you have opted in)

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our messages.

3. Sharing Your Information

We do not sell or rent your personal information.
We may share limited information only with trusted third parties when necessary to operate our business, such as:

  • Payment processors (for secure transactions)

  • Shipping carriers (for order delivery)

  • Analytics and advertising tools (to improve performance and marketing accuracy)

  • Fraud prevention and security services

All third parties are required to keep your data secure and use it only for legitimate business purposes in compliance with applicable privacy laws.

4. Data Security

We use industry-standard encryption and secure server protocols (SSL) to protect your information.
Access to your data is restricted to authorized personnel who are required to maintain confidentiality.

Although we take every reasonable precaution, no online system is completely immune from risks. By using our site, you acknowledge and accept these inherent limitations.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable key site features such as the shopping cart and checkout

  • Remember your preferences and login status

  • Analyze website traffic and performance

You can manage or disable cookies through your browser settings, though some parts of our website may not function properly without them.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Complete your transactions

  • Meet our legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights

As a customer, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your data where legally permitted

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at support@arthurhendon.com.

8. Children’s Privacy

Our website and services are intended for individuals aged 18 and older. We do not knowingly collect or store personal data from minors. If you believe a child has submitted information to us, please contact us so we can remove it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The “Last updated” date above indicates the most recent revision. Continued use of our website after updates implies acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@arthurhendon.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST