Terms of service

Welcome to Arthur Hendon. By using our website, placing an order, or accessing our services, you agree to the following Terms of Service. Please read them carefully before making a purchase. These terms ensure transparency, fairness, and compliance with U.S. consumer protection standards.

1. General Information

The website arthurhendon.com is operated by Arthur Hendon, throughout these Terms, the terms “we,” “our,” and “us” refer to Arthur Hendon.

By visiting our site or purchasing from us, you agree to be bound by these Terms and all applicable laws. If you do not agree, you may not use our website or services.

2. Eligibility

To make a purchase, you must be at least 18 years old and capable of entering into a legally binding agreement.
By placing an order, you confirm that all information provided is accurate, complete, and up to date.

3. Products and Availability

We strive to ensure that product details, descriptions, and prices are accurate. However, occasional errors may occur.
We reserve the right to:

  • Correct any errors or inaccuracies

  • Change or update product information without notice

  • Discontinue products or adjust stock availability

All products are sold for personal use only and not for resale.

4. Pricing and Payment

All prices listed on our website are in U.S. dollars (USD) and include applicable taxes where required.

We accept secure online payments through approved third-party processors. By submitting payment, you confirm that:

  • You are authorized to use the chosen payment method

  • All payment information is valid and complete

If your payment is declined, we will be unable to fulfill your order.

5. Shipping and Delivery

  • Shipping Method: Standard Tracked Delivery

  • Shipping Cost: $6.99 per order

  • Processing Time: 3–4 business days

  • Transit Time: 3–6 business days

  • Order Cut-off: 2:00 PM EST

We currently only ship to the United States and Australia
Delivery times are estimates and may vary due to factors beyond our control (such as carrier delays or weather events).
Once shipped, tracking information will be provided to the customer via email.

6. Returns and Refunds

Our Return and Refund Policy outlines your rights to return items, request exchanges, or receive refunds.
By purchasing from our website, you agree to the conditions described in that policy.
You can review it here: Return & Refund Policy

7. Order Cancellations

Orders may be canceled only before shipment. Once dispatched, you must follow the return process to receive a refund.
To request a cancellation, email us immediately at support@arthurhendon.com.

8. Accuracy of Billing and Account Information

You agree to provide current and accurate billing, shipping, and contact details when placing an order.
We reserve the right to cancel or refuse any order if we suspect fraud, misuse, or incomplete information.

9. Intellectual Property

All content on arthurhendon.com, including images, designs, text, logos, and trademarks, is the property of Arthur Hendon and protected by copyright and trademark laws.
You may not reproduce, distribute, or use any part of this content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Arthur Hendon shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to:

  • Loss of profit or revenue

  • Data loss

  • Delivery delays or interruptions

Our total liability is limited to the total amount paid for the product purchased.

11. Third-Party Services

We may use third-party providers (such as payment processors, analytics platforms, and shipping carriers) to operate our business.
These providers have their own terms and privacy policies. We are not responsible for their practices but choose reputable partners who comply with relevant laws.

12. Prohibited Uses

You agree not to use our site or services to:

  • Engage in illegal or fraudulent activity

  • Violate intellectual property rights

  • Interfere with site security or functionality

  • Submit false or misleading information

Violation of these terms may result in order cancellation or denial of future access.

13. Governing Law

These Terms are governed by and interpreted under the laws of the State of New York, USA, without regard to conflict of law principles.
Any disputes will be handled exclusively in the state or federal courts located in New York, NY.

14. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.
The latest version will always be available on our website and indicated by the “Last updated” date above.
Continued use of our website constitutes acceptance of any revised terms.

15. Contact Information

For any questions about these Terms of Service, please contact us:

Email: support@arthurhendon.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST