Refund policy

At Arthur Hendon, we stand behind the quality of every product we offer. If your purchase doesn’t meet your expectations, we provide a simple and transparent return process designed to protect both our customers and our brand standards.

Return Eligibility

Customers have 45 calendar days from the date of delivery to request a return or exchange. After this period, we’re unable to accept returns.

To qualify, items must be:

  • Unused, unworn, and unwashed

  • Returned in their original packaging with all tags attached

  • Accompanied by proof of purchase (such as an order confirmation email or receipt)

Return Shipping

Customers are responsible for covering the cost of return shipping.
We do not provide prepaid return labels.
Please send your return using a trackable and reliable shipping method to ensure safe delivery. Arthur Hendon cannot be held responsible for lost or untraceable returns.

How to Start a Return

  1. Email our customer care team at support@arthurhendon.com with your order number and reason for return.

  2. Our team will provide the return address and any necessary instructions.

  3. Securely package the item, ensuring it meets the eligibility requirements above.

  4. Ship the parcel to the provided address using a trackable service.

Keep your tracking information until your refund or exchange has been processed.

Exchanges

We’re happy to accommodate exchanges for different sizes, colors, or styles, as long as the returned item meets our return conditions. Please mention that you’d like an exchange when contacting support so our team can assist you promptly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or not as described, please contact support@arthurhendon.com within 7 days of delivery. Include your order number and clear photos showing the issue.
We will arrange a replacement or refund at no additional cost once the issue is verified.

Cancellations

If you need to cancel an order, please reach out to us as soon as possible.
Orders that have not yet shipped can be canceled and refunded in full.
If your order has already been dispatched, you may return it once it arrives by following the standard return process.

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to your original payment method within 4 business days.
Please note:

  • Original shipping fees ($6.99) are non-refundable, unless the return is due to our error.

  • Your bank or card issuer may take additional time to post the refund to your account.

If more than 7 business days have passed since your return was delivered and your refund has not appeared, please contact our support team for assistance.

Contact Information

Email: support@arthurhendon.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST