Shipping policy

At Arthur Hendon, we understand that reliable and transparent shipping is essential. This policy explains how we process, ship, and deliver orders within the United States to ensure a clear and smooth experience from checkout to delivery.

1. Order Processing

Orders placed before 2:00 PM Eastern Standard Time (EST) on business days begin processing the same day.
Orders submitted after 2:00 PM EST, or on weekends or public holidays, are processed on the next business day.

Our standard processing time is 3–4 business days before shipment.
During periods of high demand (such as holidays or new product launches), processing may take slightly longer, but we will always notify customers of any significant delays.

2. Shipping Methods and Timeframes

All orders are shipped using Standard Tracked Delivery within the United States.

  • Processing time: 3–4 business days

  • Transit time: 3–6 business days after dispatch

  • Total estimated delivery time: approximately 6–10 business days from the date of purchase

Please note that business days exclude weekends and federal holidays.
Delivery times are estimates and may vary due to carrier conditions, severe weather, or other circumstances beyond our control.

3. Shipping Costs

Shipping to the U.S. is a flat rate of $6.99 USD per order, regardless of the order size or number of items, and shipping to Australia is $10.99 AUD per order.
This charge covers the cost of packaging, handling, and tracked delivery.
Shipping fees are non-refundable, except in cases where an order is canceled before dispatch or if the return is due to our error.

4. Tracking and Notifications

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information.
You can use this number to follow your package’s journey through the carrier’s tracking portal.

If you do not receive tracking information within 5 business days of placing your order, please reach out to support@arthurhendon.com so our team can assist.

5. Carriers We Use

We partner with reliable national carriers such as USPS, UPS, and FedEx to ensure secure and timely delivery.
Carrier selection is automatically determined based on your delivery address and current service availability in your area.

6. Delivery Areas

At this time, Arthur Hendon ships exclusively within the United States.
We do not currently deliver to international addresses, APO/FPO military addresses, or U.S. territories.

7. Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide an accurate and complete shipping address at checkout.
If a package is returned due to an incorrect or incomplete address, we will contact you to confirm the correct address.
Please note that a new shipping charge may apply if the order needs to be resent.

8. Delivery Issues and Delays

While most orders arrive within the expected timeframe, delivery delays may occasionally occur due to:

  • Severe weather or natural events

  • Carrier-related disruptions

  • High seasonal order volumes

If we become aware of a significant delay or issue affecting your shipment, we will contact you promptly via email.

If your package shows as delivered but cannot be located, please first check with neighbors, household members, or your local carrier office. If it remains missing, contact us within 7 days of the marked delivery date so we can investigate.

9. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please email support@arthurhendon.com with your order number and photos (if applicable).
We will coordinate with the carrier to resolve the issue and, where necessary, send a replacement or process a refund in accordance with our Return and Refund Policy.

10. Contact Information

If you have any questions about your shipment or need help tracking your order, please contact our customer support team:

Email: support@arthurhendon.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST