Commonly Asked Questions
Quality that truly lasts, for a fair price
Orders placed before 2:00 PM EST are processed within 3-4 business days. Once shipped, delivery takes 3-6 business days via our Standard Tracked Delivery service.
We offer Standard Tracked Delivery for $6.99 on all orders shipped within the United States.
Currently, we only ship to addresses within the United States.
Your order will be shipped via our Standard Tracked Delivery service. You'll receive tracking information once your order ships.
Once your order ships, you'll receive a tracking number via email that allows you to monitor your package's journey to your door.
If your order experiences delays beyond the expected 3-6 business day transit time, please contact our support team at support@arthurhendon.com for assistance.
Please contact us immediately at support@arthurhendon.com if you've entered the wrong address. We'll do our best to update it before shipment, though we cannot guarantee changes once processing begins.
Please check with neighbors and around your delivery location. If you still cannot locate your package, contact us at support@arthurhendon.com and we'll investigate.
We offer a 45-day return period from the date of delivery. Items must be unused and in original condition. Customers are responsible for return shipping costs, and refunds are processed to your original payment method within 4 business days of receiving the return.
To start a return, please email support@arthurhendon.com with your order number and reason for return. Our team will provide you with return instructions.
Return shipping costs are the customer's responsibility. We'll provide you with the return address, and you can use your preferred shipping method.
Yes, exchanges are possible subject to availability. Please contact support@arthurhendon.com to arrange an exchange within the 45-day return window.
We sincerely apologize for any issues. Please contact support@arthurhendon.com immediately with photos of the damage or incorrect item, and we'll resolve it promptly.
Orders can be cancelled if they haven't entered processing. Since orders placed before 2:00 PM EST begin processing within 3-4 business days, please contact support@arthurhendon.com as soon as possible.
Refunds are processed within 4 business days of receiving your return. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
You can contact our support team at support@arthurhendon.com. We're here to help with any questions or concerns.